Upcoming Courses & Events

March 15, 2019

9:00 am - 1:00 pm

Launch and Grow Your Business: Client Relationship Management and the Practical Approach (E-005:M3)

The Launch and Grow Your Business Program gives you practical tips, techniques and industry information needed to operate a successful organizing business and achieve your full potential in the shortest time frame possible.

Module 3: Client Relationship Management and the Practical Approach

Quickly becoming a widely used acronym, CRM, Client Relationship Management, is a comprehensive sales and marketing approach to building long-term relationships with clients and improving business performance. It also refers to the methodologies and tools that help businesses manage client relationships in an organized fashion.

This third module of the Launch and Grow Your Business Program will help you to develop:

  • a detailed plan for dealing with clients at all levels
  • a range of organizing and practical skills for use with clients
  • an ability to develop a structured approach to organizing projects
  • an understanding of variables which impact your work with clients, including their characteristics and traits
  • your needs analysis and assessment skills, and
  • a general understanding of appropriate solutions for use with clients.

Location: 110 Yonge Street, 17th Floor, Suite 1701B, Toronto, ON

Instructor: Laura Kay

Bio: Laura Kay, of Laura Kay Organizing, entered the industry in 2006 as a sole practitioner, and over the years she has expanded into a thriving business that now provides employment for many other Professional Organizers as subcontractors. Her business experiences have provided her with a comprehensive perspective of the Industry from the ground up. Her roles with POC have included numerous leadership positions including being the Toronto Chapter Chair and serving for four years on POC’s Board of Directors. In 2015 she was presented with POC’s Ambassador award for providing mentorship and guidance to other Professional Organizers and helping to promote the Industry to the public.

Course time zone: ET

Registration closes March 10, 2019 11:59pm ET

NOTE: POC Members should login before registering for this course to ensure member pricing.